Accessibility Declaration

ACCESSIBILITY STATEMENT

BNP Paribas undertakes to make its Observatoire Cetelem website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

To this end, it implements the following strategy and actions: developing a multi-year plan and annual action plan currently being drafted. Until the completion of these documents, the multi-year plan/annual action plan of the BNP Paribas Group applies.

This accessibility statement applies to the service: https://observatoirecetelem.com

COMPLIANCE STATUS

The Observatoire Cetelem  website is partially compliant: at least 50% of the control criteria of the Web Accessibility Evaluation Framework (RAWeb) version 1 are met.

TEST RESULTS

The RAWeb 1 compliance audit carried out by the company Bivwak! reveals that:

  • The RAWEB 1 compliance rate measured on the sample is 76%

In detail:

  • Number of compliant criteria: 54
  • Number of non-compliant criteria: 17
  • Number of non-applicable criteria: 65

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

Non-conformities

List of non-compliant criteria:

  • 1.1 – Presence of images carrying information without textual alternatives.
  • 1.2 – Presence of decorative images not ignored by assistive technologies.
  • 1.3 – Presence of irrelevant text alternatives.
  • 3.1 – Information given only by color.
  • 3.3 – Insufficient contrast ratios for interface components.
  • 4.1 – Absence of verbatim transcription
  • 4.4 – Presence of irrelevant subtitles
  • 4.5 – Lack of audio description
  • 4.14 – Lack of subtitle control functionality.
  • 4.17 – The user cannot control the presentation of the subtitles
  • 6.1 – Links with irrelevant titles.
  • 6.2 – Untitled Links
  • 7.1 – Presence of scripted elements that are not compatible with assistive technologies.
  • 8.3 – Failure to declare the default language for a document.
  • 8.6 – The title of the page is irrelevant.
  • 8.9 – Use of tags for presentation purposes only.
  • 9.3 – Semanically unstructured lists.
  • 10.1 – Presence of tags and/or presentation attributes.
  • 10.7 – Keyboard focus not noticeable.
  • 10.8 – Hidden content is intended to be ignored by assistive technologies.
  • 10.11 – Presence of a horizontal scroll bar for a window with a width of 320px.
  • 12.8 – Lack of consistency in the tab order.
  • 13.3 – Non-accessible PDF files.

Content not subject to the accessibility obligation

  • Files available in office formats published before September 23, 2018;
  • Third-party content that is not funded or developed by the respective organization and is not under its control.

ESTABLISHMENT OF THIS ACCESSIBILITY STATEMENT

This declaration was made on 10 December 2025 and updated on 11 June 2026.

Technologies used for the creation of the website

  • HTML
  • CSS
  • Javascript

Test environment

The web page tests were carried out in a controlled environment for security reasons with the following web browser/screen reader combination:

  • NVDA, Firefox (latest versions at the time of audit)

The following tools were used in the evaluation:

  • Colour Contrast Analyzer
  • PAC (PDF Accessibility Checker)

The analyses were performed on the following sample pages:

FEEDBACK AND CONTACT

If you are unable to access any content or service, you may contact the person responsible for the website to be directed to an accessible alternative or to obtain the content in another form.

  • Contact < pfcommunications@bnpparibas-pf.com >

REMEDIES

This procedure is to be used in the following case.

You have reported to the website operator an accessibility defect that prevents you from accessing any content or one of the services and you have not received a satisfactory response.