Observe, enlighten and decipher the evolution
of consumption patterns in France and abroad

L’Observatoire Cetelem – Automotive

Here you can find the Automotive editions. If you need to get access to statistics results or any further information, please send us an email.

2022

The Bold Trajectory of the SUV

The automotive sector is in deep crisis, a crisis that has affected the entire industry, from carmakers to component manufacturers, not to mention distributors, themselves an important source of employment. Initially triggered by a pandemic that has brought factories to a halt and closed dealerships, the current crisis revolves around electronic component supply chain problems. Having previously run into difficulties due to oversupply, the automotive industry is now faced with an unprecedented crisis brought about by vehicle shortages! This has resulted in lengthy delivery times, lower spec vehicles being supplied and short-time working in plants.

2021

Cars: an impossible divorce?

Having long been the symbol of economic development, social progress and success in general, cars have gradually become something of a black sheep. As black as the emissions they are accused of scattering around our cities, at a time when development cannot be other than sustainable and eco-friendly. And as if that were not enough, 2020 arrived. An equally black year that saw the market collapse. A year that highlighted the turbulence that buffets the automotive industry from all sides and which has now rocked it to its foundations.

2020

The Automotive Divide

If there is one area where love seems eternal, it is the automotive sector. Economic crises, mistrust, constraints, changing lifestyles and behaviours, nothing seems able to alter the role and uses of this century-old star product, and it remains in rude health.
But the love motorists have for their vehicle is far from blind, and their feelings are rooted in reason.

2019

The mystery of the electric car

2018

Loyalty, warning, fragile

What does automobile loyalty mean today? How has it developed in the minds of consumers, and in reality? A make of car, a model, or a dealer, what or who are we being loyal to? What are the criteria and
reasons put forward for being a loyal customer, or not, for each country and clientele?
In a world of constant flux, hyper-choice, hard sell and frantic innovation, how can we satisfy and hold onto the customers we only see every three or four years in the best of cases? What actions can be put in
place? What leverage is there for makes and distributors?

2017

I love my car

It is hard to find a product that generates as much passion as the humble automobile. Negative passion in those who find cars dangerous, unnecessary, environmentally unsound, expensive and obsolete. Positive passion in those who see them as beautiful, fascinating, essential, practical and irreplaceable…